Privacy Policy

Last Updated: March 2026

Introduction

Shopkist ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing and using Shopkist, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information You Provide

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (credit card, bank details)
  • Account credentials and password
  • Product reviews, ratings, and feedback
  • Customer service inquiries and messages

Information Collected Automatically

  • Browser type, IP address, and device information
  • Browsing history and pages visited
  • Cookies and similar tracking technologies
  • Search queries and preferences
  • Timestamps and duration of visits

Third-Party Information

We may receive information from payment processors (JazzCash, XPAY), analytics providers, and social media platforms when you link accounts or use payment services.

How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders and transactions
  • Send order confirmations and shipping updates
  • Manage your account and provide customer support
  • Process refunds, returns, and exchanges
  • Send promotional emails and marketing communications (with your consent)
  • Improve our website, services, and user experience
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations and regulations
  • Analyze trends, usage patterns, and customer preferences

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • SSL (Secure Socket Layer) encryption for data transmission
  • Secure payment gateway integration with PCI DSS compliance
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information by authorized personnel only
  • Two-factor authentication options for account protection

Note: While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality (login, shopping cart, checkout)

Analytics Cookies

Help us understand how visitors use our site to improve services

Marketing Cookies

Enable personalized advertisements and retargeting campaigns

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Sharing of Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Shipping partners, payment processors, and analytics providers
  • Legal Requirements: When required by law or court order
  • Business Transfers: In case of merger, acquisition, or asset sale
  • With Your Consent: For any other purpose with your explicit permission

Your Rights

You have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@shopkist.com or use your account settings.

Children's Privacy

Shopkist does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will delete such information and terminate the child's account immediately. Parents or guardians who believe their child has provided information to Shopkist should contact us immediately.

Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Email: privacy@shopkist.com

Customer Service: 1-800-SHOPKIST (1-800-746-7547)

Address: Shopkist Inc., House No. 12, Barkat Street, Lahore, Pakistan

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of Shopkist constitutes your acceptance of any changes to this Privacy Policy.

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